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Online Community Builder/Digital Space Specialist

The Nova Institute for Health seeks an online community builder and digital space specialist to help us grow and improve the Nova Integration Hub. The Integration Hub is a customized, online platform created to help individuals from diverse fields gather, share, and collaborate as we connect the dots among the many factors that influence the health of people, places, and our planet.  

The Integration Hub is an evolving digital space that has seen solid growth and has significant potential. It is currently managed by the Senior Director of Strategic Communications and supported by the Communications Manager as well as content experts (Nova Scholars, Fellows, and Invited Faculty) and consultants (Fireside Design). The Hub is built with Buddy Boss and WordPress.  

This is a contractual, remote, part-time role that could grow and lead to a longer-term engagement. Estimated hours are 8-10 per week, which could vary depending upon need and availability.

Primary responsibilities include:  

  • Develop and implement creative and effective strategies to increase the number of Hub user sign-ups, user engagement, and user activity 
  • Help to nurture, support, and grow the Hub community 
  • Develop, test, and implement new features on the Hub, in coordination with with consultants and Nova staff, to improve user experience, including an app version of the Hub (currently in development)  
  • Provide technical support and troubleshooting for the Hub    
  • Collect, monitor, analyze, and respond to Hub metrics and analytics 
  • Support Hub content experts 
  • Develop ways to integrate the Hub with Nova’s other digital communications tools, including organizational website(s), email communications, and social media as well as with the organization’s overall communications strategy 
  • Help ensure the Hub code of conduct is met and that the remains a welcoming, safe, non-judgmental space for belonging  
  • Other digital/social marketing and communications related duties as assigned 


  • Bachelor’s degree in a related field
  • Minimum of 3-5 years of experience with social/digital media marketing 
  • Experience managing a member-based web platform or digital space 
  • Experience with web design, graphic design, and Google analytics  
  • Overall communications strategy experience is a plus 
  • Excellent verbal and written communication skills
  • Excellent organizational and project management skills
  • Ability to manage and work well with a diverse group of stakeholders
  • High degree of flexibility, efficiency, and initiative in work style

This position will be managed by the Senior Director of Strategic Communications and will interact with other Nova Institute staff, partners, colleagues, and consultants. 


  • Salary range: $35-40 per hour, depending on experience level. 
  • Part-time 1099 contract position of an estimated 8-10 hours per week, which could vary depending upon need and availability, paid monthly.    

To apply, please email a resume and cover letter to Dawn Stoltzfus ( Position will remain open until filled.  

View a PDF of this job posting

Healing is facilitated through safety, persistence, and trust.

  • Persistence: “People did not simply progress through this sequence and experience healing. The healing journey was a recursive, back and forth process. They found helpers, used the skills/resources that those helpers provided, found other helpers that provided more resources and used those skills and resources. As this process continued, people experienced a gradual amelioration of their suffering. Although many despaired at times, all demonstrated the quality of persistence—they refused to give up.”
  • Safety & Trust: “To connect to helpers, it was essential for people to feel safe in those relationships and able to trust that the person would be a helper and not a barrier to healing. Persons whose wounds included a violation of trust were especially careful about testing the safety of new relationships.”

Resources support us as we heal. They include reframing, responsibility, and positivity. “Making connections enabled participants to acquire and refine resources and skills that were essential in their healing journey. People also brought their own personal strengths to the journey.”

  • Reframing: “A particularly important skill was the ability to reframe—that is to look at suffering through a different lens.” This does NOT mean minimizing trauma or pain, but rather it often means the opposite: understanding what happened was wrong, unfair, or uncontrollable and that we are not to blame for it.
  • Responsibility: While we don’t have control over what happened to us, we are the only ones who can help ourselves heal. “A third essential resource that people acquired or refined was the ability to take an appropriate amount of responsibility for their healing journeys. They participated actively in the process of healing. Once again, some participants already had developed this skill, and some acquired or refined it from their helpers.”
  • Positivity: “Another resource that people acquired or refined during their healing journey was choose to be positive—that is to have some optimism about their situation.” People have varying predispositions to positivity. In the study, positivity was important in helping people heal. This doesn’t mean a toxic positivity, but rather simply finding some good in life and feeling hopeful about our situations.

“Connection to others was an essential part of all the healing journeys.” Humans are social creatures, and even the most introverted of us need close relationships. Friends and family add meaning and value to life and help support us, in good times and bad. 

When we experience relational trauma, relationships can feel scary, but reestablishing safety and trust in relationships is where the healing happens. (To be clear, we do not mean reestablishing safety and trust with abusers, but rather finding other healing relationships.) 

“When safety and trust had been established, people were able to connect with helpers. The nature of the behaviours of helpers that fostered healing ranged from small acts of kindness to unconditional love.”

  • “Moving from being wounded, through suffering to healing, is possible. It is facilitated by developing safe, trusting relationships and by positive reframing that moves through the weight of responsibility to the ability to respond.”
  • “Relationships with health professionals were among these but were not necessarily any more important to the healing journey than other kinds of helpers, which included family members, friends, spirituality and their God, pets, support groups, administrators, case workers and supervisors.”

Healing probably means different things to different people, but one definition that emerged from the study is: “The re-establishment of a sense of integrity and wholeness.” 

Healing was an emergent property that resulted from each individuals’ complex healing journey, a result of bridged connections between resources and relationships. “…they gradually found relief from suffering and began to exhibit emergent characteristics: a sense of hope, self-acceptance, and a desire to help others—the immediate precursors to healing.”

 In varying degrees, “they were able to transcend their suffering and in some sense to flourish.” 

  • Helping Others: We find meaning in helping others. “Understanding that suffering gives the strength and experience to help others in similar situations.”
  • Hope: We begin to have hope that we will not always feel this bad. A Crohn’s patient said, “I think gradually I realized that I was going to feel better. I did have days when I actually didn’t vomit, when I did feel better. And I think gradually I came to believe that maybe I could have a normal life again.”
  • Self-Acceptance: We see our inherent value and understand that we are not to blame for our suffering. A participant living with HIV said, “I’m really proud of myself. I think that now I still want to live. I don’t want to die, and I really love myself a lot. I have a lot of comfort in myself.”

Suffering is the ongoing pain from wounding. 

There is debate about whether or not one actually needs to experience suffering on the path to healing.

Wounding happens when we experience physical or emotional harm. It can stem from chronic illness or by physical or psychological trauma for which we do not have the tools to cope, or a combination of those factors. 

“The degree and quality of suffering experienced by each individual is framed by contextual factors that include personal characteristics, timing of their initial or ongoing wounding in the developmental life cycle and prior and current relationships.”

Characteristics: How predisposed someone may be to wounding/how many tools and resources someone may have to deal with trauma/illness.

Lifestages: Developmental timing plays an important role in the impact of trauma — young children often do not have the same resources as older adults.

Relationships: Relationships can provide solace and support for those suffering, while lack of healthy relationships can prolong suffering.